Terms & Conditions

1. About SNO Cabs

SNO Cabs helps customers schedule cab rides and manage their journeys. This website describes the service; it does not accept bookings or payments. Make and manage bookings through the customer app.

SNO Cabs is operated by AT Leasing. References to “we”, “us” and “our” in these terms refer to AT Leasing in connection with the SNO Cabs service. Our published contact details are provided below.

2. Eligibility and your account

Account holders must be at least 18 years old and provide accurate, current information. Keep your mobile number and profile details up to date.

Protect your phone and one-time login codes. Do not share a login code with anyone claiming to arrange a refund or provide support. Contact support promptly if you believe someone has accessed your account without permission.

3. Booking a ride

Check your pickup, destination, travel date, time and passenger requirements before confirming. The app displays the booking status; sending a request or seeing a fare estimate does not by itself mean a driver has been assigned.

Ride availability, driver assignment and arrival times depend on your location and operating conditions. Traffic, weather and other disruptions can affect the journey. Check your booking and available ride updates before travelling.

Website vehicle images are illustrations. Example journeys, fares and dates in app screenshots are demonstrations, not current offers or guaranteed availability.

4. Fares and payments

Review the estimated fare and any displayed charges before confirming. The amount payable follows the booking details and applicable ride policy. Route or destination changes may require a revised fare.

Use the supported payment methods shown in the app. If a payment remains pending or you are unsure whether a charge succeeded, check its status and contact support before paying again. Payment processing and refund completion may depend on the payment provider.

5. Changes, cancellations and refunds

Changes and cancellations are subject to the policy attached to your booking, including any time limits, driver-assignment restrictions and disclosed fees. Review the available action and its cost before confirming.

The app may limit changes after a driver is assigned or a journey has started. Contact ride support if the change you need is unavailable. If a driver cancels, a customer cancellation fee does not apply; replacement arrangements depend on availability.

Where a refund is due, its destination and timing depend on the payment method and the outcome of the review. Contact support about an unexpected charge or missing refund. Nothing in these terms removes refund or other remedies required by applicable law.

6. Responsible use and passenger safety

Use the service lawfully and treat drivers, passengers and support staff respectfully. Provide accurate pickup instructions and follow applicable road-safety requirements. Do not misuse accounts, make fraudulent bookings, interfere with the service or attempt to access another person’s information.

Check the assigned driver and vehicle details before boarding. Ride updates and in-app safety features support your journey but are not a substitute for emergency services. If you are in immediate danger, contact the appropriate emergency service.

7. Support and complaints

For a ride issue, open the relevant booking and choose support, or use the support number listed below. Include the booking reference and a description of the issue. Do not share passwords, login codes or full payment-card details.

Raise disputed charges promptly so the journey and payment records can be reviewed. Your right to seek assistance from a competent consumer forum or other authority is not restricted by these terms.

8. Website content and third-party services

SNO Cabs branding and site content belong to their respective owners or licensors. Third-party fonts, icons and software retain their own licenses. Do not misuse trademarks or represent yourself as SNO Cabs.

When you choose an external link or use another provider’s payment or communication service, that provider’s terms and privacy practices also apply to its service.

9. Availability and legal rights

The website and app may be unavailable during maintenance or unexpected interruptions. Support can help with an existing booking when an app feature is unavailable.

Nothing in these terms excludes a responsibility, guarantee or remedy that cannot lawfully be excluded. Any service dispute remains subject to applicable law and the jurisdiction of the competent court or consumer forum.

10. Updates to these terms

The date at the top identifies this version. Revised terms should be made available before they apply, with additional notice or agreement where required by law. A later version does not remove rights relating to an earlier booking.